Return and
1. Voluntary 14-day return policy
In addition to the statutory 14-day right of withdrawal, we offer you a voluntary right of return of a total of 14 days from the delivery date.
Return conditions
In order for us to accept a return, the following conditions must be met:
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The item is new, unused and in perfect condition.
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Article is u
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Original packaging, labels
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Free items, bundles and instructions will be returned in full.
In case of signs of use, missing labels or damaged packaging, we reserve the right to deduct a reasonable reduction in value from the refund amount (§ 357 para. 7 BGB).
2. Wer trägt die Rücksendekosten?
A) Return without quality issues (e.g., size, color, etc.)
The customer bears the return shipping costs.
B) Return due to defect / transport damage
The return
In this case, we will provide a free return shipping label.
Note: The 7-day period applies exclusively to free returns.
3. Damaged, defective, or incorrectly delivered items
If your order was delivered damaged, incomplete, or incorrectly, please contact us within 7 days of receipt:
Email: info@damenmode-style.de
Telephone: +49 0371 41 06 76
Please send us clear photos or videos as proof.
After successful verification, you can choose between the following options:
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Replacement delivery
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Refund of the purchase price
Please do not return the goods before you
4. Procedure
Here’s how the return process works:
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Send an email to info@damenmode-style.de
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Please provide the following information:
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Order number
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Customer name
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Reason for return
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Please wait for our confirmation and return instructions.
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Pack the goods securely and, if possible, in the original packaging.
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Please send the return to the following address:
Return address:
Damenmode Style
Rosenhof 10
09111 Chemnitz
Germany
5. Refunds
After receipt and inspection of the return:
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You will receive a confirmation via email.
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The refund will be issued via the original payment method used (Stripe).
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Processing takes place within 5–10 working days.
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Depending on the payment provider, the final credit may take a little longer.
Reimbursement of shipping costs
Since shipping within Germany is currently free, there are no shipping costs that need to be refunded.
Under the statutory right of withdrawal, we will reimburse the standard outbound shipping costs should any shipping costs be incurred in the future.
The following are not refundable:
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Express shipping surcharges (if offered)
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Fees for special shipping methods
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Voucher or discount amounts (are not paid out, but offset)
Return shipping costs
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No defects: Customer bears the return shipping costs.
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In case of defects or incorrect delivery: We will cover the return shipping costs.
6. Ausschluss vom Widerrufsrecht
When
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Sealed hygiene products after opening
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Personalized goods
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perishable goods
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Goods that have been inseparably mixed with other goods
7. Refusal of acceptance
Please do not refuse delivery without first contacting our customer service.
If delivery is refused or the address is incorrect, additional costs may be deducted from the refund amount.
No refund is possible for loss due to refusal of delivery.
8. Loss during transport
If the tracking information indicates delivery, but you have not received the package:
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Check the shipment tracking
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Contact the shipping provider
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Contact us – we’ll help clarify things.
After delivery confirmation, the responsibility lies with the shipping service provider.
9. Address change & cancellation
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Address changes are no longer possible after shipment.
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Shipped orders cannot be cancelled.
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The statutory right of withdrawal remains unaffected.
10. Complaints
If you are dissatisfied, please contact our customer service:
Damenmode Style
Email: info@damenmode-style.de
Telephone: +49 0371 41 06 76
11. Contact
Damenmode Style
Rosenhof 10
09111 Chemnitz
Germany
Email: info@damenmode-style.de
Telephone: +49 0371 41 06 76
Business hours: Monday–Friday, 9:00–17:00